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Our vision is to formulate and drive a good service delivery system that would inform, educate, promote, monitor and review our service delivery with a view to attaining internationally accepted best practices. In turn, it would boost the image of the University and attract patronage/grants.

You have a Right to be Served Right

 

Our vision is to formulate and drive a good service delivery system that would inform, educate, promote, monitor and review our service delivery with a view to attaining internationally accepted best practices. In turn, it would boost the image of the University and attract patronage/grants.

You have a Right to be Served Right

The University of Port Harcourt, an entrepreneurial University acting in consonance with the regulations of the National University Commission (NUC),set up a SERVICOM Unit, Office of the Vice Chancellor.
The University of Port Harcourt was established in 1975 and is situated in Choba/Aluu town in Rivers State, Nigeria in the South-South geo-political zone.Currently, the University has one (1) College, twelve (12) Faculties, and seven (3) Schools.

 

 

  •  

SERVICOM IN UNIVERSITY OF PORT HARCOURT

WILL STRIVE TO:​

1.    Ensure Quality Service Delivery.
2.    Institute Right to Good Service.
3.    Allow Redress when Service Delivery Fails.
4.    Participate Actively in Service Delivery Programme.

 

OUR CUSTOMERS OBLIGATIONS
UNIPORT intends to achieve its goal, vision and mandate via collective effort of our staff, students and all customers. To achieve this set goals therefore, our customers need to:

  • 1.    Give us maximum cooperation to serve them better;
    2.    Abide by all the guidelines regulating the operations of the University;
    3.    Provide the University with constructive suggestions and feedback that can improve the University at all times;
    4.    Appreciate and inform UNIPORT when expectations are satisfactorily delivered;
    5.   Give opinion pool (suggestions) to serve you better;
    6.    Have regular consultations/dialogues in issues of mutual interests and benefits;
    7.    Possess the prerequisite qualification, expertise and experience they claim to have;
    8.    Remain honest, prudent, fair and reasonable when dealing with UNIPORT
    9.    Avoid fraudulent behaviours while dealing with UNIPORT and all other social vices;
    10.  Make diligent, prudent and careful use of UNIPORT’s property;
    11.   Promote improved funding from government and quick release of funds for both capital and recurrent expenditure;
    12.   Formulate structural policy and implementation of procedures on technological and other areas.
  •  

WHAT CAN YOU EXPECT WHEN YOU COMPLAIN
1. Your complaint will be treated speedily.
2. You will be listened to carefully
3. Circumstances will be carefully considered
4. You will not be treated as a stirrer.
5. You will not be discriminated against for any reason.
6. UNIPORT will use the experiences of your complaint to further improve its services.
7. There will be fair hearing to all sides.

 

STANDARD OF SERVICE DELIVERY EXPECTED

Our standard of service delivery meets internationally accepted best practice (High and Quality Standard).


You have a Right to be served Right

SERVICOM UNIT MONITORING, IMPLEMENTING AND PUBLISHING

The SERVICOM Unit of the University of Port Harcourt is to monitor, implement and publish the following services:


1.    Monitoring service delivery in all service windows of the University
2.    Take Complaints from all UNIPORT Customers.
3.    Address all complaints from customers.
4.    Routine check on all service windows.
5.    Checking staff present on seat.
6.    Taking attendance of early comers and staff at work.
7.    Ensuring effective service delivery within our University system.
8.    Consultation with all stakeholders.
9.    Organizing sensitization workshops on how to improve service delivery.
10.    Conducting opinion poll on our service delivery.
11.    Time table compliance
12.    Admission guidelines
13.    Directional signs in the University
14.    Compliance evaluation
15.    Timelines set by the University for 
i.    Release of Result
ii.    Release of Transcripts
iii.    Release of Certificates
16.    Maintain clean environment
17.    Relate to other organs of the University and Quality Assurance/Quality Control Unit.


SERVICE CONTROL/GRIEVANCES MECHANISM
The establishment of a SERVICOM unit in the University would eliminate delay.  SERVICOM unit would provide platform for Prompt Resolutions, except on matters of complexity. Yet, SERVICOM would fast track the processes. Where the complaint is about a particular Department, Centre or Unit of the University, SERVICOM Representative in the affected Department or Unit could be reached.
DO YOU HAVE A COMPLAIN?
You may register your complaint by;
•    Physical presence at a particular service window, or call:
•    Director and Feedback Focal Officer, Prof. Ikechukwu O. Agbagwa, 08037045315, or Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
•    Assistant Directorand Feedback Officer, Dr. Collins H. Wizor, 08033423985 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.    
•    The Customer Relations/Complaints Desk Officer, Mr. Eze, John Chinweuba, on 08035621391 or E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
•    The Service Improvement Officer, Mr. Prince G. Briggs Anabraba, on 08034211712  Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.; or
•    Reach SERVICOM via suggestion box or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

SERVICOM SCOREBOARD
DRIVING FORCE/VALUES                                        IMPORTANCE
Quality                                                                                      30%
Promptitude                                                                              24%
Information                                                                               18%
Efficiency                                                                                  16%
Commitment/Attribute                                                              12%
Total                                                                                        100%


SERVICE PROVISION/DELIVERY
The University of Port Harcourt runs Post-graduate, Undergraduate and Certificate academic programmes in different disciplines, both on Part-time and Full-time. Please see the SERVICOPM Charter, for further information on this.

You have a Right to be served Right

 

 

You have a Right to be served Right

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