SERVICOM Unit Drills Student Leaders OnQuality Service Delivery

The Service Compact with all Nigerians (SERVICOM) Unit in the Office of the Vice-Chancellor,has ended an interactive session for student leaders designed to expose them to efforts being made by Management of the University to enhance service delivery tothem and other stakeholders in the affairs of the Institution.
Speaking at the interactive session which held on Friday, August 12, 2016, at the Central Office Building, University Park, Focal/Feedback Officer of SERVICOM, Dr. IkechukwuAgbagwa, disclosed that SERVICOM was aimed at ensuring improvements in service delivery in the public service and averting service failure. “UniPort subscribes to efficient and prompt service delivery to all clients, especially students. The SERVICOM Unit was established to manage and monitor the service delivery system in the University, as well as develop a Service Charter for the University that would bind all staff and students, including all those who do business with us,” the Focal/Feedback Officer told the participants.
Dr. Agbagwa, who advised the student leaders comprisingthe Student Union Executive, Faculty and Departmental Presidents to pass on the information disseminated to them at the interactive session, stressed the role of the students in ensuring quality and prompt service delivery in the University. “This Unit is open to valuable information and discussions from students and other stakeholders that would help improve the service delivery system in the University of Port Harcourt. Students are encouraged to make use of this important avenue created by the University to serve them better and the SERVICOM office is here to facilitate the process,” Dr.Agbagwatold the students.

Giving an update on the efforts of the Admissions Office to improve students’ admission and registration procedures, representative of the Registrar, Dr. Agatha Ataga, who noted that the University has introduced processes to enhance service delivery in the University,told the studentsthat the interactive process was aimed at ensuring that they would graduate and return as alumni to make meaningful contributions to the development of their almamater.

Acting Director of the Health Services Department, Dr. ChinweEzirim, Web Services and Software Development Unit Officer, Mr. Aniefiok Hanson and Fees Monitoring Officer, Mr. EmekaOpara, gave updates on improved healthcare service delivery in the University, the operations of the Information Communication and Technology Centre on course registration and results upload and payment of charges, respectively, while the SERVICOM/Quality Control/Assurance Unit gave an update on improved computation of results through the establishment of Departmental Examination Committees, and resuscitation of the Course Adviser system to encourage harmonious staff-student interaction, amongst other objectives.

Responding on behalf of the student leaders, Student Union President, Mr. Ephraim Inno-Anamaeje, commended the SERVICOM Unit for working towards addressing issues of concern to the students. “We are happy to note that you are tackling issues of concern to us such as timely computation of results, installation of multimedia and public address systems in large lecture halls, amongst others. When we are taken into confidence in the policy conception and implementation processes, we will understand and go along with such programmes. This interactive process has exposed us to some important issues that we did not previously know about. It is our hope that this laudable initiative would be continued to give students a sense of belonging,” he stated. 


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